Return & Refund Policy

Thank you for shopping with TheFlowCraft. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging with all tags and accessories included.

• Proof of purchase, such as your order confirmation or receipt, is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards

• Downloadable digital products

• Personalized or custom-made items

• Final sale or clearance items

• Perishable goods (if applicable)

• Personal care items that have been opened or used (if applicable)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review your request and arrange a replacement, exchange, or refund if appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning your item.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process described above.

Contact Us

If you have any questions about returns or refunds, please contact us:

Business Name: TheFlowCraft

Email: Theflowcraft@business.com

We will respond to your inquiry as quickly as possible.